Shipping Policy
Last Updated: April 3, 2026
This Shipping Policy applies to all orders placed at Bienitu By Leedar ("the Company", "We", "Us"). By placing an order, You agree to the terms outlined in this policy.
1. Shipping and Delivery Options
We currently ship to addresses within the United States only. Standard shipping is free on all orders of $50 or more.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–8 Business Days | Free on orders over $50 |
| Standard Shipping | 5–8 Business Days | Calculated at checkout (orders under $50) |
| Express Shipping | 1–3 Business Days | Calculated at checkout |
Delivery estimates are business days and do not include weekends or public holidays. Actual delivery times may vary.
2. Processing Time
Orders are processed within 2 business days of placement, excluding weekends and public holidays. Once your order has been handed to the shipping carrier, you will receive an email with your tracking number.
Please note that processing time is separate from shipping time. Your total estimated delivery time equals processing time plus shipping transit time.
3. Order Tracking
Once your order has shipped, a tracking number will be sent to the email address associated with your order. You can track your shipment through the carrier's website (UPS, FedEx, or USPS).
If you have not received a tracking number within 3 business days of placing your order, please contact us at info@bienitu.com.
4. Order Cancellations
You may cancel your order within 24 hours of placement, provided it has not yet been shipped. Once an order has been handed to the shipping carrier, it can no longer be cancelled.
To request a cancellation, please email us as soon as possible at info@bienitu.com with your order number.
5. Returns
Returns are accepted within 14 days of the original purchase date, subject to the following conditions:
- Items must be unused and in their original, sealed packaging
- Items purchased on sale or as part of a promotion may be ineligible for return
- Proof of purchase is required
For full details, please refer to our Returns and Refund Policy.
6. Delayed Orders
In the event of a delay caused by our processing team, you will be notified and offered the option to cancel your order for a full refund. Delays caused by the shipping carrier after dispatch are outside of our control.
7. Damaged or Lost Orders
If your order arrives damaged, please take the following steps:
- Document the damage with photographs of the packaging and the product before discarding any materials.
- Contact us at info@bienitu.com within 48 hours of delivery with your order number and photos.
- We will assist you in filing a claim with the shipping carrier on your behalf.
8. Shipping Restrictions
8.1 P.O. Boxes
We are unable to ship orders to P.O. boxes. Please ensure a valid physical delivery address is provided at checkout.
8.2 Fragrance and Air Shipping Restrictions
Many of our products are alcohol-based fragrances, which are subject to restrictions by the TSA and carriers for air transportation. As a result:
- Some orders may require ground shipping rather than air delivery, which may affect transit times for certain destinations.
- If your selected shipping method is not available due to these restrictions, we will notify you and provide an alternative.
8.3 International Shipping
At this time, Bienitu By Leedar ships to domestic U.S. addresses only. We do not currently offer international shipping.
9. Contact Us
If you have any questions about this Shipping Policy, please contact us:
Bienitu By Leedar
15309 Hamlin Park Dr, Winter Garden, FL 34787
Email: info@bienitu.com
By placing an order with Bienitu By Leedar, you agree to this Shipping Policy.